I spent nine years building Nexthink, most recently as Senior Director of Product Management. I now work independently with IT and DEX (digital employee experience) leaders — proving and increasing what the platform actually returns.
Not for lack of capable teams. The platform gets deployed once, configured around the problems of that year, and then nobody has the time — or the outside perspective — to ask whether it is still pointed at the right things.
Dashboards get built and stop being opened. Modules that were bought never get switched on. Remote actions sit unused because nobody is quite sure what they will do. The telemetry keeps flowing, and the value quietly stops being claimed.
Then the renewal comes round, and someone has to answer the only question that really matters: what did we get for this?
Every engagement begins with evidence rather than opinion — a fixed scope, a fixed fee agreed up front, and recommendations your leadership can act on immediately.
What your deployment is actually set up to see, against what it could — collectors, scope, alerts, remote actions.
Which capabilities are live, which are dormant, which dashboards get opened and by whom.
Four to six interviews across IT operations, the service desk, and the platform owner.
Where spend and outcome have drifted apart — and precisely what it would take to close it.
The review often becomes the start of something longer. It is never a precondition, and I will tell you plainly if I don't think there is more worth doing.
I can tell you to use less as easily as I can tell you to use more, including that you are paying for more than you need.
No vendor, no reseller, no implementation revenue, no licence margin. That independence is the point — and it is why the recommendations tend to survive contact with a CFO.
I joined Nexthink as a product manager and left as Senior Director of Product Management, through the years it went from scale-up to category leader.
Which means that when I look at your deployment, I am not reading the documentation. I know why it works the way it does, what it was designed to do, and where the useful edges are.
Engineer by training — MSc Computer Science, Télécom Paris. Based in Lausanne, working with organisations across Europe.
Thirty minutes, no charge, no pitch. Tell me how your deployment is set up and how your teams actually use it, and I'll give you a straight read on where you stand — whether or not we go further.
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